Shipping Information
I am located in Dartmouth, Nova Scotia. If you are local and would like to collect your order to save on shipping, I am happy to arrange that with you. Pick up will take place in the Cole Harbour area of Dartmouth. Soon after an order has been placed I will send you an email with details regarding where and when to collect your order. The automatic order confirmation email that is sent when you place an order via my site does not contain order pick up information, it just confirms your order. Once your order is ready for pick-up, I will send you an additional email, within 24 to 72 hours of placing your order, unless any anticipated delays are specified on my website.
Once I contact you to let you know your order is ready for pick up, orders must be collected within 7 days unless other arrangements have been made. If local pick up orders are not collected within 7 days and no communication has been made by the customer, the order will be cancelled. Refunds for non collection of goods will be made minus a 25% restocking fee where applicable.
If a buyer can not collect their order within a reasonable time they may arrange to pay to ship their items. Shipping fees will be calculated and changed prior to the goods being shipped.
Sale items are not refundable. In the case of a sale item where arrangements have not been made to collect or ship the items after 30 days the item will be donated to charity. No refund will be given.
If you have any questions please get in touch, I will do my best to assist you.
In order to calculate shipping fees it requires three things.
1. Item weight
2. Package size.
3. Destination.
Because each items is unique the size and weight of each item will vary. Therefore in order to calculate the cost of shipping for an item please simply add it to your cart and enter your postal/zip code. The site can then calculate the shipping rate.
When smaller items are added to a larger order, the total shipping rate may not be accurate. The Canada Post shipping calculator does not know if items can be shipped together therefore it calculates items for individual postage. If for example multiple items can ship in the same box, this will reduce the actual shipping charge. In any instance where I can reduce shipping costs you will always be refunded any postage overage. Please contact me if you have any questions about shipping.
My site uses Canada Post to calculate shipping costs internationally. If you have any questions about international shipping options please contact me.
Delivery time will be primarily dependent on the shipping option you select. I aim to have all paid orders packed and ready for shipping as fast as possible. For all in stock items this is usually within 3 business days, unless customization or other issues cause a necessary delay. If there is any unexpected delay you will be notified. Otherwise expect to receive notification of shipment within 3 days of successful order completion.
Buyers are responsible for any customs and import taxes if applicable. I’m not responsible for delays due to customs.
Shipping insurance is not included unless buyer selects a shipping option that includes insurance, or elects to add insurance during checkout.
Returns are accepted on non custom and non sale items only. Contact me within: 3 days of delivery. Dispatch items back within: 7 days of delivery.
Conditions of return: Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The following items can’t be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Items on sale
Local pick up: Orders placed on or after December 20th will not be available for pick up before Christmas. Regular availability for local pick up will resume on December 27th.
Shipping: Orders placed on or after December 20th will not be shipped prior to Christmas. Regular shipping times will resume on December 27th.